Desktop redesign of Electronic Official Personnel Folder
The Electronic Official Personnel Folder (eOPF) is a digital system used by federal employees and HR professionals to manage and store personnel records, and is used by over 2 million federal employees across the U.S. government and is undergoing a revamping process to enhance its functionality and user experience.
Today, we’ll focus on one key sector of eOPF that was modernized: Manage Users.
What is Manage Users?
A page for HR Specialists for overseeing and organizing user accounts. Here, they can efficiently manage existing users by updating their roles, permissions, or account details, as well as create new user accounts for onboarding or role changes.
Information architecture
Using information architecture to help establish a clear structure for organizing pages based on the current system, while collaborating with stakeholders to confirm the layout and identify any missing pages
User flows
Creating user flows to visualize the user journey and interactions, with pending questions for stakeholders to refine requirements and ensure alignment.
Manage Users High-fidelity wireframes
This page is split into two parts: At the top, HR Specialist’s can conduct a search for a specific user or subset of users. Below the search is the User List to view and manage users.
In this process, the HR Specialist will assign role and access rights to Jane Doe’s profile. To do this, they will search for her profile using the search bar or filtering options on the Manage Users page. Once locating her account, they will select the corresponding row.
Navigate to a User’s Profile
They will be led to Jane Doe's profile. This page is arranged in categories to allow for quick scanning.
After verifying the employee information is correct, they will press "Assign Role.”
Assign Role and Access Rights
The HR Specialist will be led to the “Assign Role and Access Rights” screen. On this page, they will select a role from the dropdown to assign to Jane Doe.
When the Role is selected, the page will populate with a permissions section and an area to assign access.
Assign Additional Access and Review
After pressing the “Additional access” link, the HR Specialist will be taken to the Additional Access page.
After making modifications and press "Save," they are taken to a screen to review and confirm the access they want to assign to the user. This will help decrease the risk of assigning users the wrong access, providing that extra layer of security to protect employee information.
After pressing “Finish”, they are taken back to the user profile with a confirmation message that the user’s role and access has been assigned successfully.